Alaska Airlines grounds all flights after IT outage disrupts systems
- - - Alaska Airlines grounds all flights after IT outage disrupts systems
Richard PollinaJuly 20, 2025 at 9:27 PM
An IT outage led to Alaska Airlines grounding its flights for about three hours Sunday night.
“At approximately 8 p.m. Pacific on July 20, we experienced an IT outage that resulted in a temporary, system-wide ground stop for Alaska Airlines and Horizon Air flights,” the airline wrote in a statement on X.
As of 11 p.m. Pacific, the ground stop has been lifted, and our operations have resumed. As we reposition our aircraft and crews, there will most likely be residual impacts to our flights.”
An Alaska Airlines plane takes off from Los Angeles International Airport (LAX) on Dec. 4, 2023, in Los Angeles, California. Getty Images
The Seattle-based airline said it will “take some time to get our overall operations back to normal.”
Alaska Airlines advised travelers to check the status of their flight before leaving for the airport.
“We apologize for the inconvenience and encourage guests to check the status of your flight before leaving for the airport,” the airline concluded.
It remains unclear what caused the IT outage.
The Post has reached out to Alaska Airlines and the Federal Aviation Administration for comment.
The Seattle-based airline said it will “take some time to get our overall operations back to normal.” REUTERS
Some passengers flying out of Portland International Airport, affected by the grounding, told KOIN 6 News that they were instructed to keep their receipts for hotels and cars to be reimbursed.
Others were told they would be rebooked for a Monday flight.
Passenger Jaclyn Martin said she waited on a boarded flight for about an hour before being told to deplane.
Martin said the experience left her confidence “a bit shaken.”
“I don’t fly a lot. So, you know, I guess we’ll see what happens,” she told KOIN 6 News.
Delayed travelers packed Seattle-Tacoma Airport after Alaska Airlines experienced an IT outage that affected all its operations late on July 20, 2025. @MJDenny1369 via Storyful
Travelers stand at a United Airlines check-in area at Los Angeles International Airport (LAX) on January 8, 2024 in Los Angeles, California. Getty Images
Another passenger described confusion among Alaska Airlines staff during the outage.
“They just saw a network system error, and they couldn’t figure out any more than we could. So they said, maybe try to the 1-800 number and see if that helps. And it was a 2.5 hour wait time for that,” Ben DeCarlow said, adding the airline officials “were very apologetic” during the incident.
The IT outage follows an announcement by Alaska Air Group-owned Hawaiian Airlines in June that some of its IT systems had been disrupted by a hack.
Alaska Air Group stated that it was still determining the financial impact of the June 26 event.
“There has been no impact on safety, and the airline continues to operate safely. We are monitoring the situation,” the FAA said in a statement about the hack.
The news of Alaska’s IT issues comes at a time when tech companies Google and Palo Alto Networks have warned of the “Scattered Spider” hacking group’s interest in the aviation sector.
with Post wires
Source: “AOL General News”
